Shipping Information

Carrier Shipping Delays

Please be patient while waiting to receive your orders that have shipped. All of our carriers report delays from time to time. USPS is not scanning every package as they leave our warehouse, so it may appear that USPS has not received the package until days later. Our team works hard to make sure your orders leave our warehouse within 1-2 business days of your order being placed. Most are on their way within 24 hours. We are sorry for the delay and we appreciate your support of our family-owned local shoe stores.

To ensure the fastest consistent delivery please select Standard or Priority Shipping at Checkout.

We ship all online orders via FedEx, USPS, UPS, Spee-Dee Delivery, or Better Trucks depending on delivery address.  Free shipping is available in the Contiguous United States for orders of $99 or more before any shipping, insurance fees, or taxes.  Flat rate shipping is available for all orders to Alaska and Hawaii.  Orders will ship within 2 business days after your order is placed. Orders ship Monday – Friday. Orders placed on Friday may not ship until the following business day. We do not ship on Saturdays, Sundays or holidays. 

Shipping MethodShipping TimeShipping Charges
Free Shipping $99+ orders5-12 Business DaysFREE
Economy Shipping5-12 Business Days$5.95
Standard Shipping4-8 Business Days$8.95
Priority Shipping2-5 Business Days$12.95
AK/HI USPS Priority Mail4-6 Business Days$25.00
Puerto Rico Priority Mail4-6 Business Days$25.00

Once shipped, you will receive a Shipment Confirmation email with a tracking number.

We ship to Puerto Rico and APO/FPO/DPO addresses. Orders shipped to PO Boxes are sent via USPS and Fedex SmartPost. Unfortunately, we cannot offer express and/or overnight shipping for these locations.

We are unable to ship to International addresses and International Freight forwarding addresses or warehouses.

What if my package says delivered but I haven’t received it yet?

For packages that may have been lost in transit, we will wait seven days after the original delivery date to see if the package arrives late.  From our experience, giving that extra time often allows time for the customer or shipper to locate the package and get it out for re-delivery.

We would greatly appreciate if you could contact local post office (preferably with the tracking number provided in your shipment confirmation email), UPS or Fedex and if you know your neighbors ask them.

After you have contacted your local post office, Fedex or UPS, please let us know by contacting customer service.

Stan’s has partnered with Route insurance to offer coverage of your orders, please refer to your Route email confirmation with instructions on filing a claim. If you decided to opt-out of Route insurance, Stan’s is not responsible for lost or stolen packages, however we advise you to reach out to our customer service team, they will do everything possible to assist with the recovery of your package.

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