Returning & Exchanging Online Orders

We want you to be absolutely happy with your purchase from Stan’s.

We will gladly accept refunds or exchanges on unworn merchandise within 30 days of purchase with receipt. A refund will be issued to the original form of payment at the original selling price. Refunds or exchanges of Sale or Clearance items with a price ending in $.90 will not be accepted.

All merchandise must be shipped to us in original condition, in the original product box, and in proper packaging.  Please place the boxed product in a proper shipping box or padded envelope when returning.  Please do not use the shoe box as your primary shipping box. Affixing tape, postage, or an address label to a shoe box will result in a minimum $10 fee.

1. Locate Your Order

Find your invoice number on the included packing slip or on the email confirmation you received when you placed your order.

2. Start a return or exchange & Print your Return Label

Once you’ve located your invoice number, click here and follow the instructions to print your label. Upon completion, you will receive an email with tracking information as well as a copy of your label in case it is misplaced.

3. Affix Return Label

Affix the return label to your package, and be sure to remove (or cover) the original shipping label.

SCHEDULE A COMPLEMENTARY USPS PICKUP

Exchanges

Did you order the wrong size or color? We’ll provide a FREE return label and waive shipping on your new order.

If you would like to request an exchange please request a label above, and call (262) 432-4030 ext. 7 or email customerservice@stansfootwear.com with your order number and the style/size you are looking to exchange it for. Or you may visit one of our stores to make your exchange.

Returns and Exchanges received after 30 days are unable to be processed.

Return Shipping

You are responsible for return shipping costs. Upon request we can provide you with a pre-paid label and reduce your refund/exchange credit to cover the label’s cost ($10.00).

Please click here to request your label.

You may also make your own trackable and insured shipping arrangements to have your return sent to:

Stan’s Fit For Your Feet
Attn: Internet Returns
17155 W. Bluemound Rd Ste C
Brookfield, WI 53005

Online Orders may be returned or exchanged at one of our retail stores with receipt.

Original Shipping costs are non-refundable.

For online order questions, email us at customerservice@stansfootwear.com or call at 262-432-4030 ext #7. Customer Service is available Monday-Friday, 9am-4pm Central Standard Time.

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