Returning & Exchanging Online Orders

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Thank you for shopping with us!  We appreciate your business and want you to be completely satisfied with your purchase. Our customer service representatives are available to assist you Monday through Friday by email, phone, or online chat.

Before wearing your new shoes outside…Please be sure to try your shoes indoors on a clean, carpeted surface. Make sure that your shoes feel and fit right to help ensure long-lasting enjoyment!

We are proud to offer 30 Day returns. As long as your items are in their clean, original, unworn condition and original packaging you can return them for a full refund or exchange.

Refunds or exchanges of Sale or Clearance items with a price ending in $.90, and masks will not be accepted.

All merchandise must be shipped to us in original condition, in the original product box, and in proper packaging. Please place the boxed product in a proper shipping box or padded envelope when returning. 

Please do not use the shoe box as your primary shipping box. Affixing tape, postage, or an address label to a shoe box will result in a minimum $10 fee.

All refunds will be issued to the original payment method within one week of returning to our warehouse. Please allow for up to 10 days for the refund to appear on your account.

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1. Locate Your Order

Find your invoice number on the included packing slip or on the email confirmation you received when you placed your order.

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2. Start a return or exchange & Print your Return Label

Once you’ve located your invoice number, click here and follow the instructions to print your label. Upon completion, you will receive an email with tracking information as well as a copy of your label in case it is misplaced.

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3. Affix Return Label

Affix the return label to your package, and be sure to remove (or cover) the original shipping label.

Fedex returns can be dropped off at many locations including Walgreens, Dollar General, and other Fedex locations.

Find a Fedex Dropoff Location Near You

Exchanges

Did you order the wrong size or color? We’ll provide a FREE return label and waive shipping on your new order.

If you would like to request an exchange please request a label above, and call (262) 432-4030 ext. 7 or email [email protected] with your order number and the style/size you are looking to exchange it for. Or you may visit one of our stores to make your exchange.

Returns and Exchanges received after 30 days are unable to be processed.

Return Shipping

You are responsible for return shipping costs. Upon request we can provide you with a pre-paid label and reduce your refund credit to cover the label’s cost ($10.00).

Please click here to request your label.

You may also make your own trackable and insured shipping arrangements to have your return sent to:

Stan’s Fit For Your Feet
Attn: Internet Returns
17155 W. Bluemound Rd Ste D
Brookfield, WI 53005

Online Orders may be returned or exchanged at one of our retail stores with receipt.

Original Shipping costs are non-refundable.

For online order questions, email us at [email protected] or call at 262-432-4030 ext #7. Customer Service is available Monday-Friday, 9am-4pm Central Standard Time.

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FREE Shipping on Orders $99+ Good for the Sole Event!