Online Order Returns

We want you to be absolutely happy with your purchase from Stan’s.

We will gladly accept refunds or exchanges on unworn merchandise within 30 days of purchase with receipt.

There are no Refunds or exchanges of Sale or Clearance items with a price ending in $.90. Clearance Sale items are FINAL SALE and may have been tried on in one of our brick and mortar stores.

All merchandise must be shipped to us in original condition, in the original product box, and in proper outer packaging.  Please place the boxed product in a proper shipping box or padded envelope when returning.  Please do not use the shoe box as your primary shipping box. Affixing tape, postage, or an address label to a shoe box will result in a minimum $10 fee.

Online Order Exchanges

If you would like to request an exchange, please call 262-432-4030 ext. 7 or email [email protected] to talk to our Customer Service team.

Please fill out the form included in your original shipment or print out here and fill out the information on the lower portion of the form and include with the items you are returning or exchanging. A free Exchange label will be provided for you.


Returns and Exchanges received after 30 days are unable to be processed.

You are responsible for the shipping costs on Returns. Upon request we can provide you with a pre-paid label and reduce your refund/exchange credit to cover the label’s cost ($10.00).

Please click here to request your label.  All returns are shipped back via Fedex Ground.  Please click here to find your nearest Fedex Drop-off location.

You may also make your own trackable and insured shipping arrangements to have your return sent to:

Stan’s Fit For Your Feet
Attn: Internet Returns
17155 W. Bluemound Rd Ste C
Brookfield, WI 53005

Online Orders may be returned or exchanged at one of our retail stores with receipt.

Original Shipping costs including insurance are non-refundable.

For online order questions, email us at [email protected] or call at 262-432-4030 ext #7. Our Corporate Office business hours are Monday-Friday, 9am-4pm Central Standard Time.

Stan’s Retail Store Returns & Exchanges

Please contact one of our retail stores for details on our in-store return policy.

Shipping

We ship all online orders via FedEx, USPS, UPS, Better Trucks, and Spee-Dee Delivery depending on delivery address location.  Free shipping is available in the Contiguous United States for orders $99+ before taxes and insurance.  Flat rate shipping is available for all orders to Alaska and Hawaii.  Orders will ship within 2 business days after your order is placed. Orders ship Monday – Friday excluding holidays.  

We are unable to ship to International addresses and International Freight forwarding addresses or warehouses.